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Jay Manuel Beauty - FAQ

FAQ

General

  1. What is the philosophy behind Jay Manuel Beauty?

    Beauty is deeply personal, purely individual, and surprisingly public! These days everyone "filters" a photo before posting them to the world. I created "Filter Finish Collection" makeup to empower women so they can project their true self to the world, filter free.

  2. Where is Jay Manuel Beauty sold?

    Jay Manuel Beauty is exclusively sold in the US here at www.jaymanuelbeauty.com and on HSN.

  3. What is the technology behind the brand?

    Two of the key ingredients behind the "Filter Finish Collection" technology are real diamond dust and micronized silk. Both of these ingredients help create a blurring/soft focus effect on the skin, deemphasizing enlarged pores and fine lines. Remember, makeup is all about "smoke and mirrors" – it’s an illusion. Adding this technology to existing formulas with amazing pigments, coverage, and packed antioxidants is a dream come true!

  4. What was the idea behind the 3 styles – Classic, Iconic and Avant-Garde?

    I've worked with so many women over my makeup career, including celebrities and musicians. In the end, they all instinctively put themselves in one of three categories; Classic, Iconic and Avant-Garde. I developed Jay Manuel Beauty with these 3 styles in mind, allowing a woman to find herself within the entire collection and having a safe place to explore more about her style. I've done all the guesswork for her, creating product and color stories for each style. This is about putting the power back in the hands of the consumer so she can stop crowd-sourcing her style. Self-source your style on the Jay Manuel Beauty Find Your Style page.

  5. How does the Jay Manuel Beauty App for iOS work?

    No gimmicks here. In a nutshell, it's like having a makeup pro in your pocket at all times. The Jay Manuel Beauty App is a sophisticated shade selector that picks the correct matches for your unique Color Signature. You can also find your Jay Manuel Beauty match to your current makeup product by selecting the Meet Your Match tab and entering the name of your current makeup product. No more guesswork!

  6. How can I receive samples?

    From time to time, you are able to sample Jay Manuel Beauty by entering our seasonal jaymanuelbeauty.com sweepstakes for a chance to win products.

  7. How can I find out about becoming an authorized seller or franchising with Jay Manuel Beauty?

    We appreciate your interest in Jay Manuel Beauty. Jay Manuel Beauty products are sold exclusively at jaymanuelbeauty.com and HSN.com in the United States only. Unfortunately, we are not offering either franchise or wholesale opportunities for independent retailers at this time.

Products

  1. How do I know what shade to wear?

    Download the Jay Manuel Beauty App for iOS to find your shade, or “Filter.”

  2. How do I learn about product use/application?

    Jay Manuel Beauty offers a number of how-to options on application tips. Check out the videos on the Jay Says page and on YouTube here.

  3. How can I find my Jay Manuel Beauty match to my current makeup product?

    Download the Jay Manuel Beauty for iOS at the app store, select the Meet Your Match tab and enter the name of your current makeup product to reveal your Jay Manuel Beauty match!

  4. What is the technology behind your Filter Finish Collection?

    Foundation is all about "smoke and mirrors"--it's an illusion. The silicone (oil free) based hydrating formula has incredible coverage, packed antioxidants and real diamond dust and micronized silk. Both of these ingredients help create a blurring/soft focus effect on the skin, deemphasizing enlarged pores and fine lines. I also created a product called "Skin Face Lift" and it's completely made up of crushed gemstones (Goldstone Opal, Ruby and Topaz). There is no pearl or shimmer in this product, so it allows your skin to glow instead of bringing out fine lines and wrinkles like traditional glitter shimmer or heavy pearl does. Remember, crushed mineralized gemstones refract light instead of reflecting light... making your skin glow with its own filter.

  5. Are Jay Manuel Beauty products tested on animals?

    No. We do not test our products on animals, nor do we ask others to conduct animal testing on our behalf.

  6. Out of Stock Products

    If you are unable to add an item to your shopping bag, the item is out of stock. Please come visit us again soon!

  7. Are Jay Manuel Products hypoallergenic?

    Jay Manuel Beauty does not test for or claim that our products are hypoallergenic or non-comedogenic. If you have a specific allergy, please consult with your allergist to determine if a product is suitable for your skin.

Account

  1. I forgot my password, how do I log in?

    Not to worry! If you have forgotten your password, please click on the "Forgot Your Password?" link beneath the account login. You will be prompted to enter your email address and begin the password recovery process.

  2. How can I find the status of my order?

    If you have created a Jay Manuel Beauty account, you can find the status of a particular order on your Order History page.

Orders

  1. How will I know if my order has been received?

    An order confirmation will appear as the final step in your order process. You will also receive an email confirmation with an order number and brief summary of your new Jay Manuel Beauty purchase. Once your order has shipped, you'll receive an additional email to confirm shipment of your order. If you checked out as a registered user, you can always track your order status under “Order History”.

Shipping

  1. Can I ship internationally?

    Jay Manuel Beauty is currently only available for shipping within the United States.

Returns and Exchanges

  1. How are returns & credits handled?

    Please visit the Orders & Returns portion of our website for returns/exchange processing.